Frequently Asked Questions

About St John of God Health Care

Who is St John of God Health Care?

Established in Western Australia in 1895, St John of God Health Care is a leading not-for-profit health care provider, operating 13hospitals, pathology, home nursing and Social Outreach and Advocacy services in Australia, New Zealand and the wider Asia Pacific. We employ 9,500 staff and are Australia’s third largest private hospital operator and fourth largest pathology provider.

What does it mean to be a not-for-profit health care provider?

As a not-for-profit organisation, St John of God Health Care’s sole purpose is to provide high quality health services and better health outcomes for the communities we serve. Being a not for profit organisation also means we can use our resources to provide even more services and better health outcomes for the communities we serve. This includes:

  • Updating and expanding facilities.
  • Investing in technology and services that support patient care.
  • Developing and acquiring new services.
  • Investing in our people.
  • Providing Social Outreach and Advocacy services to people experiencing disadvantage to improve health and wellbeing.

How many patients do you treat each year?

Each year, we provide more than two million episodes of patient and client care, including:

  • 236,268 hospital admissions
  • 1,971, 506 pathology episodes
  • 97,000 home nursing visits
  • 9,093 babies delivered
  • 6,300 clients assisted by our Social Outreach services

What other services do you operate?

In addition to its acute general hospital, pathology and home nursing services, St John of God Health Care also operates the following services:

  • Psychiatry and rehabilitation
  • Intellectual disability
  • Physical disability
  • Homeless youth
  • Perinatal and infant mental health
  • Alcohol and other drugs
  • International health
  • Aboriginal health

How do you ensure the quality of your services?

All our hospitals and other services undergo rigorous accreditation assessments and surveys by independent external bodies including by the Australian Council on Healthcare Standards, the National Association of Testing Authorities and Press Ganey.

As an organisation, we perform consistently well which reflects the dedication of our caregivers and the excellent care they provide which is inspired by our core Values of Hospitality, Compassion, Respect, Justice and Excellence. Read more about our Mission, Vision and Values.

Do you have experience in operating the services to be provided at the new hospitals?

Yes, we have experience in all the services to be provided at St John of God Midland Public and Private Hospitals on the Midland Health Campus.

St John of God Health Care currently provides acute medical and surgical care, emergency, critical care, coronary care, cancer care, cardiology, mental health, rehabilitation, paediatrics, maternity and pathology.

About the Midland Hospitals

What are the names of the new hospitals?

St John of God Midland Public Hospital and St John of God Midland Private Hospital.

Where will the hospitals be situated?

St John of God Midland Public and Private Hospitals will be conveniently located within one complex on the Midland Health Campus whose boundaries are the railway line, Centennial Place, Clayton Street and Lloyd Street in Midland.

How many beds will the hospitals have?

The hospitals will have a total of 367 beds, 307 for public patients and 60 for private patients.The public hospital inpatient wards will have 80 per cent single rooms.

How many patients will the public hospital treat?

It is anticipated that the public hospital will treat approximately 29,000 inpatients, 55,000 emergency patients and 89,000 outpatients in its first full year of operation.

Can the Midland hospitals grow with their community?

Yes – there are two opportunities for expansion.

  • The design allows for State Government’s vision for future expansion, adding nearly 100 more beds to become a 464-bed public hospital as detailed in the Master Plan.
  • Prior to that major expansion, the WA State Government may seek to increase the capacity of the public hospital to 367 beds without the need for further building work on the site.
  • In that event, St John of God Health Care will seek to relocate its private hospital to another site in the immediate vicinity.

Services

What services will be provided at Midland Public Hospital?

St John of God Midland Public Hospital will offer a range of new and expanded services, compared with those currently offered at Swan District Hospital. These will be free of charge to public patients.

New and enhanced services will include:

  • New intensive care / high dependency / coronary care
  • New cancer care service
  • New adult rehabilitation service
  • Expanded emergency department
  • Expanded stroke and restorative rehabilitation
  • Expanded mental health;
  • An increase to 24-hour anaesthetic cover
  • Enhanced cardiology

Other services will include:

  • General surgery including day surgery and surgical specialties
  • General medical
  • Medical specialties
  • Geriatric and aged care
  • General paediatrics
  • Maternity including antenatal and postnatal care and neonatology
  • Ambulatory care (outpatient clinics)
  • Pathology

How will Midland compare to other public hospitals in Perth?

St John of God Midland Hospital will be one of four major general hospitals serving Perth and surrounding suburbs. The others are Armadale Kelmscott District Memorial Hospital, Joondalup Health Campus, and Rockingham General Hospital. Like all of these hospitals. public patients will receive treatment free of charge.

How will patients be sure they will receive excellent service at the hospitals?

As part of our overall commitment to excellence, every patient at St John of God Midland Public and Private Hospitals will receive high quality care. The State Government has contracted us to deliver high standards of care that are consistent with or better than other hospitals serving public patients and established detailed key performance indicators.

Midland Private Hospital

What services will be provided at Midland Private Hospital?

St John of God Midland Private Hospital will deliver outstanding specialist medical and surgical care, including inpatient care and day surgery, for those wanting private treatment from the doctor of their choice.

Payment

Will you have to pay to use the hospitals?

Like all hospitals offering public services in Western Australia, eligible patients will be able to access free public hospital services at St John of God Midland Public Hospital.

Patients with private health cover or who opt to cover the costs themselves may choose to be treated as a private patient at St John of God Midland Private Hospital.

Parking

How many car bays will the hospitals have?

As the operator of the hospitals, we will provide and manage about 950 car bays for visitors, patients and staff.

Will I have to pay for parking?

As part of our public private partnership agreement with the State Government, we will set parking fees for staff, patients and visitors in accordance with the Department of Health’s Metropolitan Access and Parking Strategy.

Is there access to public transport nearby?

The train station and bus port are in close proximity to the hospital entrances.

What strategies will you use to promote the use of the hospital car park?

Our strategies include:

  • Locating the entrances to both hospitals and, therefore, the majority of patient and visitor parking to the north of the site ie away from local retail areas.
  • Including maps and car parking information on our website, patient and visitor information, and staff inductions and other communications.
  • Working with the City of Swan to ensure we are part of their overall parking strategy, particularly as Midland continues to grow.

Timing

When did construction start?

Construction on both hospitals started in August 2012. It is progressing well and is currently on schedule.

When will St John of God Midland Public and Private Hospitals open?

The hospitals will open in late 2015.

What will happen to the Swan District Hospital?

High quality care will continue uninterrupted at the Swan District Hospital during the construction of the St John of God Midland Public Hospital. Great focus will be placed on ensuring continuity of patient care during the transition period when the St John of God Midland Public Hospital opens in late 2015. The Swan District Hospital will then close.

Employment

How many people will be employed at Midland Hospitals?

About 1,000 jobs will be available at the new public and private hospitals. Detailed information on employment opportunities will be made available closer to the opening date.

How do I register my interest in working there?

You may contact us at any time at info.midland@sjog.org.au if you wish to register an interest in working at the hospitals.

Will people from different cultures and beliefs work at the hospitals?

Yes. We welcome staff and doctors from diverse cultural, religious, ethnic and social backgrounds.

What are your recruitment plans?

St John of God Health Care will undertake an extensive recruitment program to employ the necessary staff to operate the new St John of God Midland Public and Private Hospitals and will give priority to local people with health care experience, particularly those who currently work with WA health.

Will you need to employ more staff than currently work at Swan District Hospital?

We will need to employ many more people than are currently employed at Swan District Hospital, as St John of God Midland Public Hospital will have 50 per cent more beds and we will also operate the 60-bed St John of God Midland Private Hospital.

Will you offer jobs to Swan District Hospital staff?

Yes. We will offer employment opportunities to Swan District Hospital staff. This will be done through our usual selection process, and if successful the decision to accept or not will be entirely theirs. The Department of Health has confirmed that all permanent staff will be offered positions at other WA Health sites, if they so wish.
 
In addition, we will be recruiting widely and encourage people who wish to register an interest in employment to contact us at any time at info.midland@sjog.org.au

What will happen to WA Health staff’s accrued entitlements if they come and work for you?

With 1,000 jobs on offer at the new hospitals when they open in late 2015, attracting staff is a priority for St John of God Health Care. WA Health has advised that accrued long service leave and annual leave will be paid out, as is the case with any other WA Health staff member who chooses to leave their employment to take another job.

Why would WA Health staff want to come and work for you?

St John of God Health Care is confident we will be able to offer attractive employment arrangements at the new hospitals, but we’re very keen to discuss with WA Health how to make it as easy as possible for staff currently working at Swan District Hospital to come and work at the new Midland hospitals.

What employment conditions will you offer?

As at our other hospitals, we will offer attractive working conditions, including competitive pay, salary packaging and comprehensive professional development programs. Find out more information on our employment conditions.

How do your current staff rate you as an employer?

Our caregivers rate us highly, with independent surveys conducted by Press Ganey showing we consistently score well above the industry standard for employee satisfaction.

Community Engagement

What community engagement activities will you be undertaking?

We will be consulting a cross section of people during next three years to input into how best to deliver services when the new hospitals open in late 2015. This will include multi-cultural, Aboriginal, mental health, disability and other relevant health consumer and community groups. We aim to build partnerships with other organisations in order to develop innovative health care and outreach services and become an active participant in the local community.

Will you include Swan District Hospital staff in your preparations?

We will be consulting a cross section of people during our user group process to gain feedback on the final stages of the hospital design. This will include St John of God Health Care and WA Health staff, including those working at Swan District Hospital. We look forward to engaging with the staff about this exciting community project.

Will you have an arts program at the new hospitals?

We will also be undertaking an innovative public arts program with our partner FORM, a not for profit organisation dedicate to advocating for and developing creativity in Western Australia. FORM has significant experience working with local artists. Find out more about FORM.

What other services will you be providing?

We will also be providing community-based Social Outreach and Advocacy services, which reach out to people experiencing disadvantage to improve health and wellbeing.

Education and Research

What type of education will you be undertaking at the Midland Hospitals?

St John of God Health Care will continue its active commitment to training the future generation of doctors, nurses and allied health professionals at the new hospitals, through a variety of training programs and partnerships with educational providers. This will include undergraduate and postgraduate training. We currently have over 573 medical students rotating through our hospitals each year and employ over 50 registrars undertaking vocational training. Each year, our nurses undergo almost 30,000 days of education.

Will you be involved in research at the Midland Hospitals?

St John of God Health Care is increasing its research focus in a wide range of medical, surgical and mental health fields with the aim of improving patient outcomes. We undertake an increasing amount of research, with an average of 50 new proposals approved each year. This will extend to include the Midland hospitals. Read more about our research.

Catholic Hospitals and Health Care

Are there other public hospitals in Australia run by Catholic health care providers?

We understand that a Catholic organisation running a public hospital is new for the Western Australian community. However, Australia has a long and outstanding history of Catholic health care providers serving both the public and private health sectors for more than 190 years.

Catholic public hospitals in Australia have built a reputation for providing high quality care at facilities such as St Vincent’s Melbourne and Sydney, Mater Hospitals and Health Services in Brisbane, Mercy Hospital for Women and Mercy Werribee in Melbourne.

There are 75 Catholic hospitals in Australia (9,500 hospital beds), including 54 private hospitals and 21 public hospitals (3,500 beds), five of which run public emergency departments.

How does your Catholic heritage influence the care you provide?

At all our hospitals, we aim to go beyond quality care to provide an experience for people that is respectful and affirming. As a Catholic health care provider, we offer compassionate and holistic care that respects the unique dignity of each person.

What services are not being provided because you are a Catholic health care provider and why?

St John of God Midland will be provide, at new levels of excellence for the local community, all of the services that the State government funds it to provide.

In line with our commitment to respecting the unique dignity of human life at every stage, there are a small number of reproductive services that we do not offer at any of the hospitals operated by St John of God Health Care. These include termination of pregnancy, contraception and sterilisation.

Does this mean people will not be able to access these services and be at a disadvantage?

No, it does not. From 2015 the people of Midland can expect to find, right on their doorstep, a quality, range and quantity of health care they have not had before.

Our partners, the North Metropolitan Health Service will ensure patients are not disadvantaged in any way and the State remains committed to providing contraception, termination and sterilisation services to Midland and surrounding communities.

Where will these services be available?

Currently, these services are most often provided in GP practices and specialists’ consulting rooms, day surgery facilities, or specialist centres.

In the Midland area, the State Government proposes to build a completely separate day surgery clinic to provide these services. That clinic will not be part of St John of God Midland Public Hospital, nor will its services be offered by St John of God caregivers.

It will be an independently operated service (provided by the State or a non-Catholic private provider) without any connection or association with St John of God Health Care.

Based on current figures, these services comprise about 250 cases (0.1%) out of the approximate total of 173,000 patients who will be treated in the first full year at Midland Public Hospital.

What happens if a patient requests one of the services that will not be provided?

Our caregivers will fully respect and support patients’ rights to exercise their choice of treatment.

As with any public hospital, whether or not a treatment is provided depends on a number of factors, including whether or not the treatment is available at that facility and whether it is medically indicated. Not every public hospital provides every medical service.

Anyone seeking services other than those available at St John of God Midland Public Hospital will be able to seek those treatments elsewhere if they choose.

What happens in an emergency situation?

Patients who present at St John of God Midland Hospital Emergency Department with a serious or life threatening complaint, regardless of its nature, will always receive appropriate, respectful and high quality care, in keeping with our core values and highest ethical standards.
 

What happens in a non-emergency situation?

Patients who present with non-urgent, non life threatening complaints or requests for services that we do not provide are likely to be directed to their GP or treating specialist, as is usually the case in public hospitals.

What happens if someone has a complication arising from one of the services that will not be provided?

Patients with a health condition or complication arising from pregnancy, or a procedure undertaken at another facility, will always receive medically appropriate treatment at St John of God Midland Public Hospital, in keeping with our core values and the highest ethical standards.

What happens in the case of sexual assault?

A patient who has been sexually assaulted will always receive appropriate, respectful high quality care at St John of God Midland Public Hospital, in keeping with our core values and the highest ethical standards.
 
 

Public Private Partnership

What is the arrangement between St John of God Health Care and the State Government?

St John of God Health Care has been contracted by the State Government to build and operate St John of God Midland Public Hospital in a Public Private Partnership. This is the third such arrangement in Western Australia.
 
The State Government has agreed a 23-year contract that represents value for money for Western Australian taxpayers while delivering high standards of care that are consistent with or better than other hospitals serving public patients.

How are the hospitals being funded?

The Australian and Western Australian Governments are jointly investing $360.2 million in the construction of the 307-bed public hospital. St John of God Health Care is fully funding the $70 million private hospital.

Our approach for the Midland Hospitals

Why did St John of God Health Care decide to run St John of God Midland Public Hospital?

The contract enables us to become a significant provider of public health care in Western Australia and gives us a presence in the eastern suburbs of Perth for decades to come.

It also allows us to fulfil our Mission to identify and meet community need and we were attracted by the opportunity to serve a growing and diverse population with significant Aboriginal and rural health requirements.

Who are your partners for the Midland Hospitals?

We have a number of partners for the design, build and operate phases of the public and private hospitals.

Our design and construction partners are HASSELL and Brookfield Multiplex, our radiology partners are Perth Radiological Clinic and our pharmacy partners are HPS Pharmacies.

We are already working closely with not for profit arts organisation FORM on the hospital’s public arts program which will engage the local community, including Aboriginal artists.

Our background in public health care

Do you provide any other public health services?

Each year we receive $80 million from Commonwealth and State Government to deliver public services at our other hospitals or in the community to help reduce public waiting lists for palliative care, oncology and renal dialysis. We also receive funding from the Department of Veterans Affairs to care for veterans.

In addition, over 6,300 people annually benefit from our community-based Social Outreach and Advocacy services, which reach out to people experiencing disadvantage to improve health and wellbeing. Nearly two thirds of our funding comes from government. Find out more.

Other Questions

My question is not answered here. How can I find out more?

If your question is not answered here, please email info.midland@sjog.org.au or call our St John of God Midland Hospitals hotline on 1800 735 719.